2023 — present
Freelance Digital Marketing Specialist
Gillies (Real Estate) & independent clients
100+ branded assets a month and 90+ short-form videos edited — cutting turnaround
90%, lifting views 20% and engagement 30%. Newsletters to 400,000+ subscribers
at 85% open rate and 60% CTR.
2023 — Feb 2025
Marketing Operations & Content Specialist
SIVUGO
Led the marketing team across 4+ branding initiatives — 70+ qualified leads a month,
18% better lead response, 24% engagement lift, and 110+ SEO articles driving
38% organic growth with 22 page-one keywords. Ran QuickBooks bookkeeping.
2022 — 2024
Team Leader
IntouchCX (ULTA)
Coached and trained 500+ team members, built a training guide plus 10+ SOPs, and held
95% monthly satisfaction across top agents while managing payroll and HR basics.
2022 — 2024
Customer Representative
IntouchCX (ULTA)
Support across SMS, chat, voice and email — 85% against KPI quotas, 82% CSAT,
45+ tickets daily, and a 12% cut in repeat contacts.